Privacy Policy

Effective Date: 24/06/24

1. Introduction

Nell Gwynn House Apartments 2 Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL], use our services, or interact with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, postal address, date of birth, and other contact details.

  • Booking Information: Details of your bookings, including dates, payment details, and any preferences or special requests you have provided.

  • Identification Documents: Copies of passports, driver’s licenses, or other identification documents for verification purposes.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Manage Our Services: Processing your bookings, managing your stay, providing customer service, and fulfilling your requests.

  • To Communicate with You: Sending booking confirmations, responding to your inquiries, and providing information about our services.

  • For Marketing Purposes: Sending you promotional materials and updates about our services, offers, and events, if you have consented to receive such information.

  • To Improve Our Services: Analyzing data to improve our website, services, marketing, and customer relationships.

  • For Legal and Compliance Purposes: Complying with legal obligations, resolving disputes, and enforcing our agreements.

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT support, and marketing services.

  • Business Partners: Trusted partners who offer services that complement our own, where you have consented to such sharing.

  • Legal Authorities: Law enforcement or regulatory bodies when required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request correction of any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

  • Objection: You can object to the processing of your data for direct marketing purposes.

  • Restriction: You can request the restriction of processing under certain circumstances.

  • Data Portability: You can request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at [contact email/phone number].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us here.