Check in is from 15.00 and check out is by 11.00.

The concierge will store your luggage if you arrive earlier than our check in time or are leaving later than our check out time. We do not store luggage overnight and we do not store luggage between stays.

Nell Gwynn House is a fully non-smoking building. There is a designated smoking area at the rear of the building.

Please enquire at the letting office should you require direction to the smoking area.

Unfortunately, the building has a no pets policy. However, if you have a service animal, please contact us and we can make arrangements for your stay.

Yes, all of our apartments have safe deposit boxes. These are electronic push button types.

Our hours are Monday-Friday 9am-5pm. Outside of these hours, the porter will be happy to assist where they can.

Once a week as standard, however we do offer a daily maid service for an additional charge.

Yes we do with a dedicated parking attendant. You can be sure your vehicle is in safe hands. This is subject to an additional charge.

Yes we do accept all major credit and debit cards, including international cards.

We are currently updating our booking system to provide a seamless online experience. Watch this space! In the meantime, to make any bookings, please get in touch with our team here.

Of course! We are always welcoming new individuals to join our 150+ leaseholders who have trusted us with their property for almost 2 decades. Please get in touch with the team to learn more.

Yes, our 24 hour porters will be able to give you the keys whatever time you arrive.