Cancellation Policy

Changes by You

Should you wish to request any changes to your Booking you should contact us in writing clearly stating the change you wish to make.

In the event you request, and we agree, to a change of Apartment you are staying in during your Booking then we will charge an administration fee of £55.00.

Should you wish to make, and we agree to, any other changes to your Booking (including transferring your Booking to someone else), this will incur an administration fee of £35.00.

In the event that we agree to your request to change a Booking we will require immediate payment of all outstanding payments and charges due from you at the time we process the request for change, including the administration fees referred to above. All additional payments, charges and administration fees will be charged to the Payment Card unless otherwise agreed with us when processing your request for change.

All changes are subject to availability and rate changes. Should you wish to reduce the length of your stay then we are entitled to charge (or retain) the full price for the original booking length.

Cancellation by You

You must email us immediately should you wish to cancel a Booking, quoting the Booking Number contained in your Booking Confirmation. Your cancellation will only become effective once we have confirmed the cancellation to you in writing.

If you cancel your Booking the following refund policies apply depending on the date of cancellation:

More than 14 full days before to your scheduled check-in time (or 3pm if not specified) on the day of check-in:
Full refund, less an administration fee of £100 plus VAT

14 or less full days but more than 1 full Business Day before your scheduled check-in time (or 3pm if not specified) on the day of check-in:
Deposit is not refunded. All other sums already paid are refunded to you.

Less than 1 full Business Day before, or any time after, your scheduled check-in time (or 3pm if not specified) on the day of check-in:
Deposit is refunded. All other sums already paid are not refunded and payment is due in full for the entire Booking period (excluding the deposit).

You may not transfer your Booking to someone else after you have given notice of cancellation.

Changes and Cancellation by Us

Very occasionally we may need to cancel your Booking. In such circumstances we will contact you as soon as reasonably possible to explain the reason for the cancellation and to arrange a full refund of all sums paid by you, but we nor the Owner shall have no further liability to you arising out of such cancellation.